General
How do I install my METAFLEX build plate?
You can view our installation guide here
Do you have a table that shows my 3D printer and the suitable build plate?
Please find links to our compatibility tables below for both FDM and resin 3D printers.
Can't find your printer? Please get in contact with us at info@metaflex3d.com and we can help you find a suitable build plate.
Does my METAFLEX build plate come with a warranty?
Yes, all of our METAFLEX build plates come with a 12 months warranty.
Do I need to do any regular maintenance?
Yes, using IPA (Isopropyl alcohol) and a microfiber cloth, we recommend cleaning your METAFLEX
plate between each print to remove any dust, grease, or debris that may cause adhesion issues
while printing.
We also recommend regular cleaning of your magnetic base with IPA (Isopropyl alcohol) and a
microfiber cloth
I'm having adhesion issues after cleaning with IPA.
In some rare cases, the IPA won't remove all of the residue and oils that might remain on the surface from the manufacturing process. If this happens washing your build plate in warm soapy water will remove them. If issues persist, please get in contact with us.
Do I need to add glue or spray to helps with adhesion?
No, METAFLEX build plates don't require any additional products to assist with model adhesion.
Can I apply the textured PEI build plate to a glass bed?
Yes, you can apply the magnet to one side of your glass bed giving you a smooth glass side and a textured PEI side. You may need to source new bed clips to hot your plate in place.
Do I need to adjust my firmware after installing the build plate?
No, depending on your machine you may need to adjust your nozzle height, and we do recommend releveling your bed.
How do I become a reseller of your products?
For all reseller inquiries, please fill in our contact form on the Become a Reseller page and we will get back to you ASAP.
Shipping
What countries do you ship to?
We ship worldwide and offer standard and express shipping via various couriers.
Some countries may charge tax and duties on orders. This is the buyer's responsibility, we don't offer refunds for uncollected orders.
Do you charge shipping?
Yes, we charge shipping on all orders.
How do I track my order?
You will be sent tracking information when your order has been shipped, if you didn’t or can’t find it, please contact us at info@metaflex3d.com and we’ll send you this information.
Orders
Can I update or cancel my order?
Yes, to change or cancel your order please contact us at info@metaflex3d.com
Can I change my shipping address?
While this can be hard to do once your order has left us, please contact us straight away at info@metaflex3d.com to change your shipping address
I think I have been sent the wrong item?
Use this text to provide answers for your most commonly asked questions.
My item has been damaged during shipping.
If you’ve received damaged goods, please contact us at info@metaflex3d.com and we’ll arrange a replacement.
Can I return my order?
Yes, for return orders please email us at info@metaflex3d.com with your order number. Shipping costs are non-refundable.